Privacy Policy
Privacy Policy
Effective Date: 2024
Company Name: Wrose Village
Registered Address: 382A King's Rd, Bradford BD2 1NH
Contact Email: contact@wrosevillage.co.uk
Telephone: 01274 612345
1. Introduction
[Taxi Company Name] ("we", "us", "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our private hire taxi services, website, mobile applications, or contact us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal information:
Information You Provide
Name
Address
Telephone number
Email address
Booking details, including pick-up and drop-off locations
Payment information
Account registration details (if applicable)
Special requirements relating to your journey
Information Collected Automatically
Vehicle tracking and journey information
IP address and device information when using our website or app
Website usage data through cookies and analytics tools
Call Recordings
We may record telephone calls for training, quality assurance, security, and dispute resolution purposes.
3. How We Use Your Information
We use your personal information to: Provide and manage private hire taxi services
Process bookings and payments
Communicate with you regarding bookings
Improve our services and customer experience
Ensure passenger and driver safety
Prevent fraud and misuse of our services Comply with legal and regulatory obligations
Respond to complaints, enquiries, or requests
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Performance of a contract with you
Compliance with legal obligations
Legitimate business interests
Consent, where required
5. Sharing Your Information
We may share your information with:
Drivers and dispatch operators to fulfil bookings
Payment processing providers
IT service providers and software platforms
Regulatory authorities, law enforcement agencies, or courts where required by law
Professional advisers, insurers, or auditors where necessary
We do not sell your personal information to third parties.
6. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Meet legal, regulatory, accounting, or insurance requirements
Resolve disputes and enforce agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
7. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Restrict processing of your information
Object to certain processing activities
Request transfer of your data where applicable
Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided below.
9. CCTV and Vehicle Monitoring
Where vehicles are fitted with CCTV or telematics systems, recordings and data may be collected for passenger safety, crime prevention, insurance purposes, and legal compliance.
Appropriate signage will be displayed where CCTV is in operation.
10. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.
You can manage cookie preferences through your browser settings.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can address your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Wrose Village
382A King's Rd, Bradford BD2 1NH
contact@wrosevillage.co.uk
01274 612345
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect from the date published.
Company Name: Wrose Village
Registered Address: 382A King's Rd, Bradford BD2 1NH
Contact Email: contact@wrosevillage.co.uk
Telephone: 01274 612345
1. Introduction
[Taxi Company Name] ("we", "us", "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our private hire taxi services, website, mobile applications, or contact us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal information:
Information You Provide
Name
Address
Telephone number
Email address
Booking details, including pick-up and drop-off locations
Payment information
Account registration details (if applicable)
Special requirements relating to your journey
Information Collected Automatically
Vehicle tracking and journey information
IP address and device information when using our website or app
Website usage data through cookies and analytics tools
Call Recordings
We may record telephone calls for training, quality assurance, security, and dispute resolution purposes.
3. How We Use Your Information
We use your personal information to: Provide and manage private hire taxi services
Process bookings and payments
Communicate with you regarding bookings
Improve our services and customer experience
Ensure passenger and driver safety
Prevent fraud and misuse of our services Comply with legal and regulatory obligations
Respond to complaints, enquiries, or requests
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Performance of a contract with you
Compliance with legal obligations
Legitimate business interests
Consent, where required
5. Sharing Your Information
We may share your information with:
Drivers and dispatch operators to fulfil bookings
Payment processing providers
IT service providers and software platforms
Regulatory authorities, law enforcement agencies, or courts where required by law
Professional advisers, insurers, or auditors where necessary
We do not sell your personal information to third parties.
6. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Meet legal, regulatory, accounting, or insurance requirements
Resolve disputes and enforce agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
7. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Restrict processing of your information
Object to certain processing activities
Request transfer of your data where applicable
Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided below.
9. CCTV and Vehicle Monitoring
Where vehicles are fitted with CCTV or telematics systems, recordings and data may be collected for passenger safety, crime prevention, insurance purposes, and legal compliance.
Appropriate signage will be displayed where CCTV is in operation.
10. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.
You can manage cookie preferences through your browser settings.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can address your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Wrose Village
382A King's Rd, Bradford BD2 1NH
contact@wrosevillage.co.uk
01274 612345
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect from the date published.